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(855) 320-0003 or (773) 796-7400 | M-F 8am - 7pm CST
(855) 320-0003 or (773) 796-7400 | M-F 8am - 7pm CST

Shipping Policy

COVID-19 NOTICE: We pride ourselves on quick fulfillment, but due to the unique circumstances surrounding the current pandemic you may experience slower than normal delivery times for your shipments. We apologize for any inconvenience delivery delays may cause.

When will my order be shipped?

Orders are processed hourly each business day from 9am to 5pm Central Time. In-stock orders placed by 3pm Central are shipped the same day. Back-ordered and drop-shipped products typically ship within one to two weeks. Refer to the product information for availability status.

What if I need to get my order faster?

Because most gear are stocked and shipped  from a central location in Austin, TX, most orders are delivered within 2-3 days after ordering. However, we offer several expedited shipping options for an additional cost if you would like to get your order delivered faster. Please choose an expedited shipping method at checkout or ask your account manager for expedited options when placing your order.

How long will my order take to ship?

Please see the map below for estimated delivery times.

Do you ship internationally?

Yes, international shipping rates will apply.

I have a problem with a product I received, what do I do?

A returned merchandise authorization ("RMA") is required before sending a product back to us.

Before sending a product for warranty repair, please call our support department at 855-320-0003, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions.

Please do not send a product to us without an RMA. For more details on returns and warranties, please see our return policies.