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(855) 320-0003 or (773) 796-7400 | M-F 8am - 7pm CST
(855) 320-0003 or (773) 796-7400 | M-F 8am - 7pm CST

Return Policy

If you are not 100% satisfied with your purchase, simply send it back within 30 days and we'll refund the full cost of the item minus shipping costs.

  • All returned products must be accompanied by an RMA number and returned in our original packing materials in new condition. “New condition” means that the product is in the condition you received it, is unmodified, and includes all parts, accessories and documentation.
  • Products must be returned within 30 days of the date when the RMA is issued. Failure to return products in a timely manner may void the processing of the RMA.
  • Failure to return products in the proper condition may result in a refusal of the return, or may be subject to a minimum 15% and up to 35% restocking fee.
  • Covert items, video recorders, and all other recording devices are subject to a restocking fee of 15% - 35%.
  • Special orders, custom built items and opened software may not be returned.
WHO PAYS FOR THE RETURN SHIPPING OF MY PRODUCT?

WITHIN the first 30 days of purchase:

In the event of a manufacturing defect, we will cover all shipping charges to and from your location. Our Tech Support department will issue shipping labels upon request. The customer is responsible for the return shipping charges related to any non-defective products.

AFTER the first 30 days of purchase:

You are responsible for paying return shipping fees. We will cover all shipping fees for products shipped back to you.

WHAT IS AN RMA NUMBER?

An RMA (Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc).

WHY DO I NEED AN RMA NUMBER? WHY CAN'T I JUST SHIP THE PRODUCT BACK TO YOU?

RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and allow us to more efficiently reference the returned item(s) to your order. Failure to obtain and clearly display your RMA number can cause major delays in our product resolution process.

WHAT IS COVERED IN MY 30-DAY MONEY-BACK GUARANTEE?

If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product – either for store credit towards the purchase of another product, or for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. In-store credits expire within one year of issuance.